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That’s because there’s already a protected and secure copy of it in the cloud. That last point, iCloud data, is an important one.Īnything you have chosen to sync over iCloud is not stored in your backup. iCloud data, such as Contacts, Calendars, Notes, and iCloud Photo Library.iTunes, Apple Music, and App Store content, which can be easily re-downloaded.Data from third-party cloud services, like Google Drive or DropBox.Emails, which are on your email provider’s server.

iTunes or iCloud backups also don’t include data that is stored elsewhere. And if you don’t encrypt your iTunes backup, those backups also don’t include any of your Activity, Health, or Keychain Password information.Īpple considers this personal data too sensitive to keep a copy of, particularly if that copy isn’t encrypted. It’s equally useful to know what isn’t included in an iTunes or iCloud backupīackups never include Face ID, Touch ID, or Apple Pay information. You can see the contents of an iCloud backup in your settings. Photos and videos that aren’t on iCloud.Let’s start by explaining exactly what data iTunes stores in your backups and then look into how they can become corrupt so easily.Īn iTunes or iCloud backup stores almost everything from your device that doesn’t already have a copy elsewhere. What data is included in my iTunes or iCloud backup? Our troubleshooting steps work for any Apple iOS device.

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How to find iTunes backup on Windows & Mac.iTunes backup location: Where is the backup folder located?.Restore a backup from a newer version of iOS to an older version of iOS.

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iTunes Backup Now not working after macOS upgrade.

If you’re trying to restore an existing backup:

Recreate the Backup folder in your system files.

Disable Windows security or antivirus software.

Check the connection between your computer and device.

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Update to the latest version of iTunes and iOS.Quick Tips: If you’re trying to make a new backup: Still seeing the message that the backup was corrupt or not compatible?.What to do if iTunes could not restore a backup.

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Use third-party software to repair a corrupt backup.

Recreate the Backup folder in your system files.

What to do if iTunes could not back up the device.

Step 3: Temporarily disable your security or antivirus software.

Step 2: Ensure a good connection and reboot both devices.

Step 1: Update to the latest version of iTunes and iOS.

Troubleshooting Guide: What to do first when you see the error ‘the backup was corrupt or not compatible’.

iTunes or iCloud backups also don’t include data that is stored elsewhere.

It’s equally useful to know what isn’t included in an iTunes or iCloud backup.

What data is included in my iTunes or iCloud backup?.

And rest assured, it doesn’t matter if you’re using an iPhone, iPad, or iPod touch - the instructions are the same! Have no fear, we explain step-by-step what you need to do.

Users who need to restore data shouldn’t delete anything.

Those looking to make a new backup can delete corrupt files and start fresh.

Don’t let the similarity of these error messages mislead you, the troubleshooting steps are quite different. “iTunes could not restore the because the backup was corrupt or not compatible with the that is being restored.” You might have received an iTunes error message similar to this. “iTunes could not back up the because the backup was corrupt or not compatible with the. Others could be failing to reap the rewards of that preparation, struggling to restore their iPhone from a backup file they already made.Įither way, if you’re reading this, you likely received similar iTunes error messages: Some of you might be preparing for the future by trying to make an iTunes backup of your iPhone, iPad, or iPod touch.